Client Consulting Manager

Visa•Ashburn, VA

12h•Hybrid

About The Position

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients. The Consulting Practice within VCA provides consulting and solution services for Visa’s largest issuers in the United States. We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk. The VCA team is looking for a Manager to join our consulting practice and play a role in developing high impact projects for Visa’s clients in the North America region. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both the preferred brand and a unique business partner. Potential engagements could cover topics like product development, program launch, customer acquisition, customer / merchant life cycle optimization, retention enhancement, benchmark analysis, or profitability enhancement. Example projects could be the following (not exhaustive): How should a Bank or Credit Union expand market share in consumer market? How should a Bank or Credit Union grow their credit card portfolio while mitigating credit risk? How should a Bank or Credit Union optimize their revenues? How should a Bank or Credit Union drive increased spend in specific segments?

Requirements

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Strong analytical skills, with demonstrated intellectual and analytical difficulty
Outstanding communication, storytelling and facilitation skills
Collaborative, diplomatic, and flexible, able to work effectively in matrixed organization.
Experience using financial indicators to measure business performance with a significant focus on impacting return on investment
Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
Knowledge and understanding of banking operations and/ or payment schemes, including products & services, business systems and processes, marketing initiatives and card issuing experience
Technologically savvy, curious, up to date with digital trends and applications
Incumbents applying for the role should be self-motivated, highly energized, detail-oriented individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions to clients support the growth and performance.
Candidates must be able to develop enduring, strategic relationships with internal and external clients and across the Visa organization.
This is an individual contributor role, reporting into a Director within VCA.

Nice To Haves

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Prior experience at large management consulting firm or US Financial Institution

Responsibilities

Proactively engage with Visa internal teams in regular strategic & planning discussions, cultivate and manage a pipeline of work with merchants and cobrand partners.
Leads consulting initiatives and contributes to closing engagement by identifying potential opportunities with Issuing Bank Partners.
Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges.
Build solutions and actionable insights that will help clients to grow their portfolios and customer engagement in their core business
Partner with peers in other functional areas (e.g., marketing, sales, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources
Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments
Ability to effectively manipulate and analyze large data sets (industry and Visa) to determine meanings insights and recommendations for clients
Build new scalable solutions, toolkits, best practice documents and consulting approach that can be applied across VCA practice

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