Client Consultant Specialist

Novuskin Med Spa•Greenwood Village, CO

21h

About The Position

The Client ConsultantSpecialist will be responsible for greeting and interacting with sales aspects in the medical spa including memberships /packages / injectables and wellness programs building rapport to achieve sales goals. This position plays a crucial role in attracting new members, and ensuring the overall member satisfaction. Key Performance Indicators Sales Targets: Meet and exceed monthly and quarterly sales targets set by the organization. Member Retention: Contribute to member retention efforts by fostering strong relationships, addressing member concerns, and ensuring high levels of member satisfaction. Customer Engagement: Encourage member engagement by promoting and upselling additional services or products, leading to increased revenue per member. Lead Generation: Generate a specific number of leads each month through customer referrals. Activity Tracking: Maintain accurate and up-to-date records of all sales activities, including customer interactions, follow-ups, and outcomes, using the CRM system. Extensive knowledge in all our services and technologies: Stay informed about market trends, competitor offerings, and customer preferences to adjust sales strategies accordingly. Team Collaboration: Collaborate effectively with the sales team and other departments to ensure a seamless customer experience and achieve overall organizational goals. Administrative Accuracy: Ensure accuracy in preparing personal sales reports, documentation, and administrative tasks related to sales activities.

Requirements

Proven experience in sales, preferably in a membership-based organization or a related field
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong negotiation and persuasion skills.
Results-oriented with a focus on achieving sales targets and objectives.
High school diploma required.
Licensed Esthetician in the state
Must have 3 years’ experience in a retail sales environment

Nice To Haves

Have experience in spa related sales such as injectables / wellness and technologies (a plus)

Responsibilities

Promote and sell membership/ packages and other services such as injectables and wellness programs to potential clients through various channels such as phone calls, emails, in-person meetings, and promotional events.
Explain the benefits of different services and tailor sales pitches to match the needs and interests of prospective members.
Achieve and exceed monthly sales targets and goals.
Clearly articulate the value proposition and unique selling points of the products/services.
Address client queries and concerns effectively or forward to appropriate team members.
Understand clients' needs and customize product offerings to meet those needs.
Act as a liaison between clients and the company, ensuring client satisfaction.
Monitor sales metrics and adjust strategies as necessary to achieve targets.
Provide exceptional customer service to existing clients, addressing their inquiries and resolving issues promptly.
Foster a positive customer experience to enhance customer loyalty and repeat business.
Stay up-to-date with the organization's products, services, and membership offerings.
Clearly articulate the features and benefits of various membership packages to potential clients.
Maintain accurate records of sales activities, member interactions, and follow-ups.
Prepare and submit sales reports as required by the management team.
Assist in the development of sales and marketing materials.