Client Connectivity Solutions Consultant (Servicing)

U.S. Bank • Minneapolis, MN

16d

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The Client Connectivity Solutions Consultant is responsible for maintaining our client’s connections throughout the life of their integration with U.S. Bank for optimal performance. Clients may choose to interact with their data via Application Programming Interface (API) or file-based transmission and our Client Connectivity center of excellence is here to facilitate along the way. Our Client Connectivity Solutions Consultant assists clients as their connections require modification and orchestrates client migrations to new services. From managing technical inquiries to orchestrating in-depth testing, we’re looking for someone with a background in collaboration across business and technical teams to contribute to the success of our clients servicing needs. Essential Functions : Oversee the client servicing experience journey, ensuring that our business clients are aware proactively of disruptions and can easily maintain access to their U.S. Bank data. Be the subject matter expert with in-depth knowledge of our connectivity solutions and quickly facilitate client inquiries. Inquiries vary from access requests to technical assistance for our connectivity solutions. Serve as a single point of contact to assist clients with planned changes to their connection. Guide clients through the process and track their progress. Requires in-depth knowledge of U.S. Bank product functionality. Coordinate with internal teams and vendors to fulfill our client’s inquiries, promoting multi-departmental collaboration between business and technical teams across the enterprise. Ideal candidates can also assist with the configuration of Apigee and Sterling File Gateway for prompt client servicing. Draft documentation to improve operational processes and project oversight. Ensure readiness by creating workflows, procedures, and training materials for use by both internal teams and clients. Collect client feedback, provide insights to stakeholders, and find opportunities for continual improvement. This is a general description which covers all levels/grades of the job. Level/grade assignments are determined by the attached leveling guidelines.

Requirements

• Bachelor's degree, or equivalent work experience.
• Positive, team-oriented attitude.
• Strong verbal and written communication skills.
• High attention to detail, information design, and visual presentation & strong organizational skills.
• Strong influencing and partnership / collaboration skills to drive cross-functional teams.
• Ability to manage multiple highly visible and complex tasks/projects and deadlines simultaneously with limited supervision.
• Ability to quickly learn new skills and processes while also being adaptable to changing requirements.
• Experience working in a client-facing role overseeing technical solutions
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications (Jira, Confluence, PowerPoint, SharePoint and ServiceNow experience is a plus).
• Experience using Microsoft Office applications is required.
• Experience in supporting or selling technical solutions for corporations
• Proficient understanding of at least one connectivity solution including ability to configure the gateway for basic setup and troubleshoot common errors - Apigee API Gateway or IBM Sterling File Gateway & Partner Engagement Manager.

Nice To Haves

• Ideal candidates can also assist with the configuration of Apigee and Sterling File Gateway for prompt client servicing.

Responsibilities

• Oversee the client servicing experience journey, ensuring that our business clients are aware proactively of disruptions and can easily maintain access to their U.S. Bank data.
• Be the subject matter expert with in-depth knowledge of our connectivity solutions and quickly facilitate client inquiries. Inquiries vary from access requests to technical assistance for our connectivity solutions.
• Serve as a single point of contact to assist clients with planned changes to their connection. Guide clients through the process and track their progress.
• Requires in-depth knowledge of U.S. Bank product functionality.
• Coordinate with internal teams and vendors to fulfill our client’s inquiries, promoting multi-departmental collaboration between business and technical teams across the enterprise.
• Draft documentation to improve operational processes and project oversight.
• Ensure readiness by creating workflows, procedures, and training materials for use by both internal teams and clients.
• Collect client feedback, provide insights to stakeholders, and find opportunities for continual improvement.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees