Client Concierge

It’s A Secret Med Spa • Fort Worth, TX

5h

About The Position

A Day in the Life of the Client Concierge
Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients
Maintain a clean and professional environment throughout the facility
Assistant providers and managers with client scheduling and maintaining the appointment books.
Comply with all company policies and procedures to ensure streamlined processes within the location
Ensure POS system is managed effectively and accurately with all client appointment and employee information added.
The job duties described are subject to change with notification from your direct supervisor and are not limited to those mentioned above.

Requirements

• Previous customer service experience (1 year)
• Flexible schedule with the ability to work weekends
• Excellent written and verbal communication skills
• Ability to communicate with proper etiquette
• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
• Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
• Must maintain a high level of integrity with a strong ethical foundation
• Must have sound judgment, problem solving, and decision-making skills
• Must be able to sit or stand for long periods of time
• Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
• Must have a working knowledge of Microsoft applications

Nice To Haves

• Previous experience working in a med spa or medical office preferred
• Bilingual preference given

Responsibilities

• Warmly greeting clients in person and over the phone.
• Providing basic knowledge and education about our wide variety of services.
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients
• Maintain a clean and professional environment throughout the facility
• Assistant providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed