Client Concierge - Behavioral Health

Skyway Behavioral Health•Downers Grove, IL

10d•Onsite

About The Position

Skyway Behavioral Health is an innovative behavioral health center that goes beyond the treatment of psychiatric symptoms to address underlying biological, behavioral, and psychosocial causes of psychiatric disorders. Our belief is that maladaptive coping strategies are adopted by clients for survival. While adaptive at one time or in specific ways, these coping strategies are now preventing clients from living the life they want to live. Our treatments teach clients new skills that enable them to serve as their own behavioral therapists- thereby helping them to maintain recovery and generalize skills to their home environments. At Skyway, we provide a fully immersive, intensive, whole-person experience that covers everything from neuroscience to nutrition. We believe that the path to recovery from traumatic stress requires a focus that encompasses not just symptom management but also the treatment of underlying individual, systemic, developmental, and familial traumas. We use leading-edge, specialized, evidence-based treatment modalities to help our clients address the trauma and pain behind their behaviors and diagnoses – thereby empowering them to make lasting changes in their lives. Our team has extensive clinical and leadership experience in the areas of traumatic stress, eating disorders, mood disorders, and personality disorders/pathology. At Skyway, we are committed to building a culture and team that cares for one another such that we may care for our families, communities, and clients. At Skyway, we believe that recovery is not only possible but also attainable for all clients. Role Description The Client Concierge role reports to the Executive Clinical Director and is responsible for providing exceptional customer service and managing communication between clients, families and departments at Skyway. The Client Concierge has an unwavering dedication for professionalism, organization, and efficiency. A critical element of the Skyway mission is to ensure that all team members, even those not providing direct clinical care, know and believe they can change and improve client’s lives; and when serving with integrity and in alignment with the Skyway Mission, we create a reverberating positive impact on the clients.

Requirements

1 or more years of experience as a front desk administrator or related role in a clinical or medical setting.
Bachelor’s or associate degree preferred or direct experience as an administrative staff in a behavioral health setting.
Exceptional organization skills, reliable and timely.
Excellent interpersonal and communication skills that are clear, respectful, and considerate of other’s perspectives.
Reliable form of transportation to work.
Proficiency in Microsoft products (Word, Outlook, Excel), and familiarity with use of EHR systems.

Nice To Haves

A passion for coaching, mentorship, and team-development.
A problem-solving orientation and eagerness to identify process gaps and implement practical solutions.
Ability to work independently as needed, recognizes the need for support and demonstrates the willingness to ask for help.
Ability to manage multiple priorities and respond with confidence during challenging or chaotic situations.
Someone who embodies Skyway values: o Embraces the whole person. o Commits to innovative research-based programs. o Believes we are better together. o Celebrates expressions of diversity. o Believes in service and supporting our communities. o Views leadership as a privilege to elevate others to their highest potential.

Responsibilities

Responsible for warmly greeting new clients, coordinating new client paperwork and providing clients and families an orientation to the clinic as needed
Coordinates client scheduling and be the “go-to” person for all client communication and inquiries, directing clients or families to the needed department
Collaborates with providers and staff to manage a fast-paced environment and orchestrate the flow of clients throughout the clinic
Support financial need of Skyway by collecting client payments
Responding to client concerns by addressing directly or routing to the appropriate person in accordance with SBH policy and procedure.
Ordering required inventory of supplies for office and monitoring the orders
Maintain clean, organized, and stocked work environment
Supports the organization's mission, vision, values, and strategic initiatives
Maintain completion of all competencies associated with role and in accordance with SBH policies and subsequent Joint Commission standards
Ensures compliance with all applicable local, state, federal regulations, and guidelines and adhering to client confidentiality and HIPPA practices
Performs other duties as assigned