Client Concierge

1721 Baltimore Venue•Kansas City, MO

48d

About The Position

CLIENT CONCIERGE JOB DESCRIPTION 828 Venue Management Company is the nation’s fastest growing network of inspiring event venues with unique concepts that attract events of all types. UNION, 828's first multi-story venue, launched in 2019 in Kansas City, Missouri. 828 has eight locations in seven different states nationwide. As a company we enjoy a dynamic and exciting work environment, continued learning and development, along with the confidence that comes from working for a company with a reputation for exceptional service. We embody a culture that celebrates community and stands for equality and inclusivity day in and day out. If you are motivated, with a passion to celebrate and help others, 828 may be your perfect match. Playing a vital role in the 828 family, the Client Concierge is responsible for working directly with clients to ensure a positive brand image and seamless event experience. The position is also responsible for client and event management through event completion. These responsibilities can include, but are not limited to, coordination sales to client, event day staffing, event coordination, as well as planning and hosting venue marketing and community events. This role will act as the liaison between the Beverage Concierge, and venue level hourly staff, and the Venue Manager to ensure venue packages and service workflows are executed appropriately. This position is fast-paced and provides tremendous opportunity for learning and development within the events industry. The Client Concierge will be an integral part of an ambitious team balanced with the freedom to work independently. Effectively communicating in both written and verbal form will be essential in this position. Being detail oriented while having a strong organizational background and comfortability with technology will ensure success in prioritizing and meeting deadlines.

Requirements

Event venue or event coordination experience preferred
Strong knowledge of commonly used concepts, practices and procedures in an event venue
Ability to crowd control, and regularly mediate stressful situations, often involving intoxicated guests
Must be at least 21 years of age
Availability on evenings, weekends, and Wednesdays (team office day) required
Passion for building a great team and ensuring customer satisfaction
Google Applications knowledge
Embraces new technologies and softwares
Strong knowledge of social media platforms
Strong written communication skills
Ability to troubleshoot problems with immediate resources, multi-task and delegate
Ability to recruit, develop, manage and motivate team members
Must have reliable transportation, cell phone and working computer
Must be able to stand for long periods of time
Must wear black, or approved business casual, clothing during events
Ability to regularly lift and/or move up to 50 pounds
Appropriate and up-to-date local alcohol certification(s) required

Responsibilities

Sell venue services such as event coordination, scissor lift, photo booth and any other additional venue features; manage and set up appropriate services on event day
Venue liaison for clients upon booking and ensure less than a one business day response time to client emails or phone calls
Work directly with clients, vendors and guests on event day to address venue related questions or concerns to ensure customer satisfaction and prompt problem resolution
Knowledgeable in venue services, operations, and contract terms to ensure event success
Compile all necessary forms and documents by event as required by venue contract, venue operations and/or local ordinances
Schedule all venue hourly staff using company scheduling platform
Onsite for events from load in until scheduled timed of departure
Schedule and host venue walkthroughs, private meetings, and rehearsals with clients
Organize and host venue community & marketing events, as well as Walk-through Wednesdays
Create and finalize detailed event specific BEOs for Event Manager and/or hourly support
Partner with the Beverage Concierge to assist with in-person client beverage needs, meetings, tastings, etc.
Ensure venue cleanliness prior to and post events
Create and compile digital media and document on social media outlets
Complete ad hoc requests from Venue Manager and 828 Leadership
Create and finalize detailed timelines of applicable client events (rehearsal, event day, load out)
Create and finalize event diagrams, including off-site ceremonies
Communicate, and confirm services, with client hired vendors
On-site representing client and venue from rental start time, until load completion
Remain knowledgeable of industry trends, local laws, and competition
Check-in, manage, and check-out vendors onsite
Host and run ceremonies, both on and off property
Manage client rental orders; adjust directly with vendor based on event details
Organize shared files to ensure all documents are updated and accurate
Host private design and planning meetings
Train, manage, and develop Assistant Coordinators and Hourly CC Support