Client Computing Specialist Sr

Lamar University • Beaumont, TX

28d

About The Position

The Client Computing Specialist Sr provides advanced technical support for endpoint computing environments, including workstations, mobile devices, peripherals, and classroom/lab technologies. This role serves as a subject-matter expert in client systems, assists with complex troubleshooting, leads technical implementations, and contributes to process improvement, device management standards, and service delivery quality. This position acts as an escalation point for junior specialists and supports departmental initiatives to enhance reliability, security, and efficiency across the institution. This position is security sensitive. Special Note: We are unable to provide visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

Requirements

• Associate's degree in Information Technology or a related field or equivalent experience. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
• Two (2) years to Four (4) years of technical work experience.
• Demonstrated expertise in Windows and macOS environments.
• Experience with enterprise management tools (Intune, Jamf, SCCM, etc.).
• Advanced troubleshooting skills for hardware, software, and network issues.

Nice To Haves

• Professional certifications such as CompTIA (A+, Network+), Microsoft (MCSA, MCITP, etc.) or HDI (Desktop Support Technician or Support Center Analyst) preferred.
• Experience with enterprise endpoint management solutions, such as Microsoft Intune, Microsoft SCCM, JAMF, CFEngine, LANDesk, Altiris etc.
• Experience supporting large-scale academic or enterprise environments.
• Experienced using scripting languages & batch files to automate tasks.
• Knowledge of identity management, endpoint security, and compliance frameworks.
• Experience in the use of Microsoft Active Directory or other directory service, including group and object management, policy tasks, access control and authorization.

Responsibilities

• Serve as the subject matter expert for campus endpoint management solution, Microsoft Endpoint Manager. Deploy, configure, and manage endpoint devices using enterprise management tools (e.g. Intune, Jamf, SCCM, imaging solutions). Maintain workstation standards, configurations, and security baselines. Monitor device compliance status and ensure accurate asset, hardware, and software information within management systems.
• Diagnose and resolve complex hardware, software, and network connectivity issues across Windows, macOS, and mobile platforms. Perform advanced troubleshooting for enterprise applications, authentication systems, group policy, imaging, and device management tools.
• Recommend, schedule, and perform client computing hardware and peripheral equipment improvements and upgrades. Install, diagnose, maintain, and repair a variety of software and hardware, including workstations, mobile devices, and networked peripherals.
• Serve as a technical lead and escalation point for Client Computing Specialists and Student Assistants. Provide training, guidance, and documentation to support consistent service delivery. Participate in onboarding and mentoring team members in tools, best practices, and support workflows.
• Provide high-quality customer service to faculty, staff, and students, ensuring timely communication and follow-through on requests. Communicate technical information clearly to non-technical audiences. Collaborate with IT units such as Network Services, Security, and Systems Administration to resolve cross-functional issues.
• Develop, document, and follow standard operating procedures for managing campus endpoints. Contribute to developing and maintaining standard operating procedures, knowledge base articles, and imaging/management guidelines.
• Utilize the IT ticketing system (e.g., ServiceNow, Cherwell, FootPrints, Freshservice, etc.) to track, manage, and resolve incidents and service requests. Document all work performed, ensuring detailed, accurate, and professional notes for future reference and audit compliance. Prioritize tickets based on impact, urgency, and service-level guidelines; escalate critical issues as needed. Review ticket queues to ensure timely response and resolution across the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees