CLIENT CENTER PLANNER

Compass Group•New York, NY

4d•$76,000 - $80,000

About The Position

The Client Center Planner is responsible for the full-service planning and execution of meetings in the Client Center. This role interacts daily with VIP clients and executive leadership and is highly client-focused, requiring refined communication, a white-glove service approach, and exceptional organizational and problem-solving skills. All team members are expected to embrace and uphold the Hospitality Core Values of honesty, integrity, and responsibility.

Requirements

Luxury hospitality expertise and client-centric mindset
Strong organization and multitasking skills
Attention to detail and policy recall
Meeting planning skills
Positive and collaborative attitude
Strategic, solution-oriented thinking
Excellent written and verbal communication
Creative event development
Strong computer and reservations system proficiency
Calm performance in fast-paced environments
Dependable, ethical, and confidential
Professional demeanor and accountability
2–4 years of event or meeting planning experience
Knowledge of audiovisual and catering services

Nice To Haves

Degree in Hospitality Management preferred
Second-language proficiency is a plus

Responsibilities

Deliver a high-touch, luxury hospitality client experience
Serve as the single point of contact for all meeting planning and execution, including catering, audiovisual, setup, facilities, and materials
Send daily meeting confirmations through the reservations system
Identify and resolve room booking conflicts in collaboration with the reservations team
Proactively schedule planning meetings, walkthroughs, and follow-ups with meeting hosts
Coordinate audiovisual, food and beverage, room setups, signage, materials, and special requests
Obtain proper approvals and billing information for event-related expenses
Communicate effectively with internal departments throughout planning and execution
Assist with bookings and document all requirements in the reservations system
Create and distribute work orders
Provide utilization and Client Center reports upon request
Support senior planners during high-profile events
Produce accurate floor plans, event resumes, and BEOs
Participate in planning, pre-conference, and post-conference meetings
Troubleshoot guest and team requests
Conduct room checks prior to meetings
Maintain positive client and vendor relationships
Demonstrate knowledge of Client Center SOPs
Adapt to rapidly changing priorities
Maintain flexible availability including evenings and weekends