Client Center Associate

JPMorgan Chase & Co. • Greenwich, CT

18h

About The Position

The JP Morgan Private Bank Client Center Team leads the operation of the firm’s
Client Centers around the world. Our Client Centers allow our banking teams to
welcome their clients and conduct business in a sophisticated and secure
environment. We are responsible for ensuring that guests and visitors have a
first class experience from the time they enter to the time they leave.

As a Client Center Associate in the Private Bank you will assist in leading the
day-to-day operations of the Greenwich Client Center which is comprised of nine
private meeting rooms. You will work in a complex, team-oriented, and fast-paced
environment with bankers, product partners, and operations teams. Your role will
involve managing the Client Center reservation books, overseeing daily meetings
and events, implementing and developing protocols, liaising with catering
partners and staff, managing financials, and assisting in project analysis and
the opening of new satellite Client Centers.

Requirements

• Bachelor’s degree required
• 4+ years of hospitality, event management, marketing/press relations, non-profit, or facilities management experience
• Excellent time management and written/ verbal communication skills
• Proficiency in Excel, PowerPoint and Word
• Ability to work flexible hours and meet deadlines

Responsibilities

• Manage the Client Center reservation books, including reporting and metrics
• Oversee Client Center’s daily meetings and events, liaising with catering vendors and pantry staff.
• Implement, develop and follow Client Center protocols for all client meetings (meet and greet, security protocols, catering set-up, client management)
• Partner with local facilities and building management to maintain the client center environmental standards.
• Survey client experience and propose solutions based on feedback as needed
• Manage financials to ensure that budgets are met annually
• Liaise with staff on various administrative tasks such as but not limited to: invoice processing, scheduling maintenance calls with vendors and order kitchen, banquet and office supplies among others

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level