Client & Caregiver Relations Manager - In-Home Care Agency

Caring Senior Service • Farmington Hills, MI

132d • $40,000 - $50,000

About The Position

At Caring Senior Service of Oakland County South, we are dedicated to providing high-quality, non-medical in-home care that allows seniors to live independently and with dignity. As a Field-Based Care Manager, you'll be a key part of that mission, ensuring our clients are receiving high quality care and building strong relationships with both caregivers and their families. This is a hands-on leadership role that combines caregiver mentorship, quality assurance, and relationship-building to ensure that every senior we serve thrives in their home. If you're looking for a career where you can make a difference in seniors' lives, this role is for you!

Requirements

• Experience in Senior Care or Healthcare Management, ideally in home care or a similar field (CNA, LPN, or RN preferred, but not required)
• Excellent Care Planning & Client Assessment Skills
• Confident Communicator & Supportive Leader
• Ability to Work Independently
• Valid Driver's License & Reliable Transportation
• Hands-on Care experience in caring for seniors (professional or personal)

Nice To Haves

• CNA, LPN, or RN certification

Responsibilities

• Conduct in-home visits to assess client satisfaction and care quality
• Continuously update care plans based on changing client needs
• Build strong, trusting relationships with clients and their families to ensure the highest level of care
• Introduce caregivers to clients and provide hands-on training to ensure success
• Observe, coach, and guide caregivers during field visits to promote high standards of care
• Support new hires by instilling best practices, creating an environment of learning, and mentoring them
• Conduct regular quality checks and document field observations
• Ensure compliance with company standards and policies to maintain care excellence
• Collect client and caregiver feedback to drive continuous improvement

Benefits

• Salary: $40,000-$50,000 per year (based on experience)
• Performance-Based Bonuses: Monthly performance bonuses based on key metrics
• Paid Time Off & Holidays: Generous PTO, plus company holidays
• Fuel Allowance: For travel to and from client homes
• 401(k) Plan: Eligibility for 401(k) participation after 1 year
• Professional Development: Ongoing training and opportunities for growth
• A Supportive Team: Join a compassionate, mission-driven company with a positive work culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed