Client Care Worker/Residential Aide

Volunteers of America - Greater New York, Inc. • New York, NY

82d

About The Position

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program. We are in search of new talent in the following position… Position: Client Care Worker/Residential Aide. The Client Care Worker/Residential Aide meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Client Care Workers perform a wide variety of tasks including overseeing program operations, protecting client rights, promoting client and co-worker safety, transporting clients as needed and ensuring client adherence to rules and program activities. Empower Residence is a 24/7 transitional housing program for women, operating under HRA/DSS guidelines. As an enhanced shelter, we support residents facing challenges such as mental health needs, substance use, unemployment, and poverty.

Requirements

• High school diploma or GED preferred.
• One year of relevant experience.
• Must possess a polite and pleasant manner.
• Ability to operate a busy front desk/security operation.
• Must be able to perform diverse tasks with ease and maintain confidentiality.

Nice To Haves

• Certifications that are required within 90 days of hire: Coordinator of Fire Safety & Alarms (F80), Food Service Handler Certificate, Fire Guard (F02).
• Certifications that are required within 180 days of hire: CPR/First Aid Certificate.

Responsibilities

• Supervise client participation in daily program activities.
• Monitor observance of client’s rights and client adherence to program rules and routines.
• Escort clients to appointments.
• Manage bed assignments.
• Collect census data.
• Distribute client linens and supplies.
• Maintain knowledge of service models.
• Communicate with case management staff and perform assigned tasks related to model service delivery.
• Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.
• Provide emergency response including crisis management, first aid, CPR and fire response as needed.
• Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the supervisor.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines.

Benefits

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees