Client Care Worker/Residential Aide

Volunteers of America - Greater New York, Inc.•New York, NY

About The Position

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity. We are currently seeking qualified candidates for the following position: Position: Client Care Worker/Residential Aide The Client Care Worker/Residential Aide meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Client Care Workers perform a wide variety of tasks including overseeing program operations, protecting client rights, promoting client and co-worker safety, transporting clients as needed and ensuring client adherence to rules and program activities. Empower Residence is a 24/7 transitional housing program for women, operating under HRA/DSS guidelines. As an enhanced shelter, we support residents facing challenges such as mental health needs, substance use, unemployment, and poverty. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/services/housing Location: New York, NY 10023

Requirements

High school diploma or GED preferred with one-year of relevant experience.
Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.
Must be able to perform diverse tasks with ease and maintain confidentiality.
Coordinator of Fire Safety & Alarms (F80)
Food Service Handler Certificate
Fire Guard (F02)
CPR/First Aid Certificate

Responsibilities

Supervise client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines.
Escort clients to appointments, manage bed assignments, collect census data, distribute client linens and supplies.
Maintain knowledge of service models.
Communicate with case management staff and perform assigned tasks related to model service delivery.
Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.
Provide emergency response including crisis management, first aid, CPR and fire response as needed.
Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the supervisor.
Complete Incident Reports as outlined by the Program Manual and Funder guidelines.
Escort clients to appointments as assigned.