Client Care Worker/Customer Care Worker

Volunteers of America - Greater New York, Inc.•New York, NY

About The Position

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity. We are currently seeking qualified candidates for the following position: Position: Client Care Worker/Customer Care Worker The Client Care Worker/Customer Care Worker meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Customer Care Workers perform a wide variety of tasks including engaging clients in services, protecting client rights, promoting client and co-worker safety, transporting clients to appointments, and ensuring client adherence to rules and program activities. Cromwell Avenue Safe Haven is a facility that provides temporary housing, nutritious meals, clean clothing, counseling groups and case management services to formerly homeless men. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/housing

Requirements

High school diploma or GED preferred plus one-year relevant experience.

Nice To Haves

Clean and valid driver’s license preferred.

Responsibilities

Oversee client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines.
Escort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage access booth and update logbook.
Accept new clients in electronic records database.
Provide optimal customer service while issuing meal cards, mail, medication, lockers and toiletries.
Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.
Provide emergency response; including crisis management, first aid, CPR and fire response as needed.
Complete Incident Reports as outlined by the Program Manual and Funder guidelines. Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the Operations Manager.
Drive agency vehicles to transport clients, if assigned.