Client Care Specialist

Eagle Analytical Services • Houston, TX

151d

About The Position

The Client Care Specialist will assist and promote Eagle services to both current and potential new clients while providing customer service support.

Requirements

• Bachelor of Science Degree (Chemistry/Microbiology preferred) or two years of business experiences
• Two years of related sales, marketing, or customer service experience
• Prior experience in a service environment using a Customer Relationship Management (CRM) system
• Excellent verbal and written communication skills, along with the ability to effectively communicate a resolution
• Excellent problem solving, organizational, interpersonal, and math skills
• Must be detail oriented and a self-starter
• Experience using sales techniques, i.e. up selling and cross selling
• Ability to work independently in a deadline-oriented environment
• Excellent comprehension and multi-tasking skills
• Advanced level computer skills in Microsoft Word, Excel, Outlook, Internet, a contact management system and/or a customer relationship management system
• CPhT, a plus

Responsibilities

• Provide customer service by communicating services, events, new products and programs, making outbound calls, assisting with troubleshooting customer's requests, and providing resolutions
• Proactive customer communication and follow up on testing, test results, and samples
• Support customer requests, i.e. sample tracking, web support, quote coordination, etc.
• Educating customer and helping them understand issues related to testing, quality, regulations, and compliance
• Identify and follow up on new customer requests
• Establish relationships with specific accounts and foster key relationships
• Develop and maintain relationships with clients and their teams, i.e. technicians, pharmacists, managers, owners, etc.
• Comply with Company policies, CGMPs, ISO 17025, and all applicable SOPs
• Develop and demonstrate advanced level of knowledge of Eagle's product and services
• Assist with special projects as assigned

What This Job Offers

• Education Level: Bachelor's degree