Client Care Specialist

Ethos Veterinary Health•San Marcos, CA

2d•$21 - $24

About The Position

Join Our Pawsome Team as a Client Care Specialist and Make a Difference! Get to Know Us: At Veterinary Specialty Hospital of North County, we’re a team that shows up for each other as much as we do for our patients and their families. As part of the Ethos Veterinary Health family, we have great resources and advanced emergency and specialty support behind us, yet our hospital keeps the personal, supportive, team‑focused feel that makes it such a special place to work. If you’re looking for a place where collaboration, compassion, and growth really matter, you’ll feel right at home with us. Why You'll Love This Role As a Client Care Specialist, you’ll become the calm, confident guide that families rely on during some of their hardest days, and your compassion will leave a lasting impression long after their visit. You’ll work hand‑in‑hand with a specialty medical team that values your judgment, communication skills, and partnership in patient care. With a predictable schedule, strong team support, and opportunities to grow your skills in a fast‑paced, high‑impact environment, this role offers both stability and meaningful professional development. Compensation: $20.50 - $23.50 per hour, based on skillset and experience. Double-time pay for working Ethos Observed Holidays!

Requirements

2+ years of veterinary experience (GP, ER, or specialty required - animal handling alone does not qualify).
An excellent communicator who can relay information clearly, compassionately, and confidently.
Organized, detail‑driven, and able to stay ahead in a fast‑moving environment.
A proactive team player who builds strong, positive relationships with clients and colleagues.
Steady under pressure and comfortable supporting clients during urgent or emotional situations.

Responsibilities

Welcoming clients
Checking in patients
Coordinating with our medical team to keep the flow of appointments and emergency cases running smoothly
Handling a high volume of phone calls
Managing updates through our callback system
Supporting check‑outs, estimates, and financial transactions
Staying in constant communication with technicians and doctors to ensure clients receive timely updates and clear guidance
Follow‑ups and post‑visit tasks that help families feel supported even after they leave the hospital.

Benefits

Annual holiday parties and monthly birthday celebrations
Rotating monthly employee appreciation themes
Monthly hospital newsletter, The Scoop, to keep everyone connected
Paid volunteering opportunities for community events
One full week each year dedicated to Client Care Appreciation
On‑site social worker available for employee well‑being
Partnership with the Purdue VT program and Ethos‑sponsored scholarships
Access to VetBloom, our free online CE and training library
Clear opportunities for advancement into clinical or leadership roles
75% employee pet discount
Discounted employee feeding programs through Hill’s, Royal Canin, and Purina
Free annual exam, vaccines, and lab work when enrolled in our Blood Donor Program with our on-site Blood Bank
5 days of sick time and 2 weeks of accrued PTO (increases with tenure)
$100 annual uniform allowance (business casual)
Health, dental, vision, disability, and life insurance options
Flexible spending accounts available after 30 days
401(k) with employer contribution
Employee Assistance Program including mental health, financial & legal support, identity theft help, and more