Client Care Specialist

Coalition Life•Maryland Heights, MO

22d

About The Position

The Client Care Specialist is a high-impact position and is critical to the success of our mission of "Ending Abortion Peacefully and Prayerfully". The ideal candidate is comfortable with the uncomfortable. While very demanding, the reward of knowing you had a small part in empowering a mother to choose life for her preborn child is extraordinary. We only hire the very best candidates who possess a stable emotional intelligence and are strong examples for many of our clients' chaotic lives. Pray daily for the mission of Coalition Life. Schedule and conduct options coaching appointments with clients. Participate in a rotating on-call client management system. Continue contact with clients via phone, SMS, email, or mail throughout their involvement in the Women’s Care Connect program. Work with other agencies on behalf of clients. Enter and update client information and notes in a timely manner in an online database. Work with clients throughout their pregnancies, understanding their needs, and helping to determine their goals. Chaperone client ultrasound scans. Perform, read and document medical grade pregnancy tests. Manage an ever changing caseload of clients from a variety of backgrounds. Maintain an exceptionally clean and organized work environment. Participate in regular feedback sessions involving mock coaching, peer criticism and self-assessment. Maintain flawless inventory of materials and reorder as needed.

Requirements

Bachelor’s degree; or at least one year of experience directly related to the duties and responsibilities of this position; or experience in social work, life coaching, counseling, or a one-on-one women’s ministry.
Completed degree(s)/certificate(s) from an accredited institution that are above the minimum education requirements may be substituted for experience.
On-the-job life coaching training will be provided: virtual professional development courses on life coaching through the Professional Christian Coaching Institute.

Responsibilities

Schedule and conduct options coaching appointments with clients.
Participate in a rotating on-call client management system.
Continue contact with clients via phone, SMS, email, or mail throughout their involvement in the Women’s Care Connect program.
Work with other agencies on behalf of clients.
Enter and update client information and notes in a timely manner in an online database.
Work with clients throughout their pregnancies, understanding their needs, and helping to determine their goals.
Chaperone client ultrasound scans.
Perform, read and document medical grade pregnancy tests.
Manage an ever changing caseload of clients from a variety of backgrounds.
Maintain an exceptionally clean and organized work environment.
Participate in regular feedback sessions involving mock coaching, peer criticism and self-assessment.
Maintain flawless inventory of materials and reorder as needed.