Overnight Client Care Specialist

Ethos Veterinary Health • Birmingham, AL

29d • $16 • Onsite

About The Position

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments.
Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments.
Handles incoming and outgoing mail and e-mail.
Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff.
Reliable, self-starter. Has the ability to multi-task and prioritize. Regular attendance and timeliness are essential functions to fulfill the requirements of this position. Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.

Requirements

• Reliable
• Self-starter
• Has the ability to multi-task and prioritize
• Regular attendance and timeliness are essential functions to fulfill the requirements of this position
• Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy
• 1-2 years in a veterinary, medical, or clinical setting preferred

Responsibilities

• Provides excellent and expeditious client experience
• Greets clients, responds to questions
• Processes incoming and outgoing pets
• Handles payments
• Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments
• Handles incoming and outgoing mail and e-mail
• Monitors client waiting area to ensure cleanliness
• Documents and maintains client information, service data and other pertinent information within business operations software
• Escalates complex matters to senior staff
• Multi-task and prioritize
• Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy

Benefits

• Employee Pet Discount
• Scrubs
• Access to Employee Assistance Program
• Uniform Allowance
• Paid Time Off
• Holiday Pay
• Employee Referral Program
• Employee Pet Discount
• 401k & Employer Matching
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance
• HSA/FSA

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed