Client Care Specialist

Caring Senior Service•San Antonio, TX

1d•$14•Hybrid

About The Position

At Caring Senior Service, we help seniors remain healthy, happy, and at home. As a Client Care Specialist (CCS), you are often the very first voice a family hears when they are seeking care for a loved one. This is not simply answering phones — this is guiding families through important, sometimes emotional decisions and helping connect them to life-changing support. If you are professional, organized, compassionate, and thrive in a fast-paced, performance-driven environment, we invite you to apply. You will serve as a key link between families seeking care and the branch teams delivering services.

Requirements

Must be 18 years or older
Must speak, read, and write English fluently
Dependable transportation
Strong typing and data entry skills
Ability to sit or stand for extended periods
Ability to lift up to 25 pounds occasionally
Ability to perform in a high-volume, multitasking environment

Nice To Haves

Experience in healthcare, intake coordination, scheduling, recruiting, call center, or administrative support is preferred but not required.
Working knowledge of Microsoft Office and basic medical terminology is beneficial.

Responsibilities

Create a professional, knowledgeable, and compassionate first impression for families nationwide
Convert Client Opportunity Calls into scheduled Client Care Consultations
Respond promptly to incoming phone calls, internet leads, chats, texts, and emails
Schedule consultations and interviews efficiently
Communicate critical client and applicant information to branch teams
Maintain detailed and accurate documentation in required systems, including Tendio
Perform structured follow-up to ensure no opportunity is missed
Support marketing initiatives and operational activities as assigned