Overnight Client Care Specialist, VSB
About The Position
Veterinary Specialists of Birmingham located in Birmingham, AL is hiring a Part- Time Client Care Specialist to join our outstanding team! Our team is made up of a team of specialists, highly trained veterinarians, numerous veterinary technicians, and assistants, as well as administrative staff. At VSB, our exceptional specialists and highly trained veterinary staff are experts in their given fields and are committed to achieving the best outcome possible with each patient visit. This is thanks in large part to our Cornerstones of Success for veterinary care. Position Overview: Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff. Reliable, self-starter. Has the ability to multi-task and prioritize. Regular attendance and timeliness are essential functions to fulfill the requirements of this position. Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
Requirements
- Experience: 1-2 years in a veterinary, medical, or clinical setting preferred.
Responsibilities
- Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments.
- Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments.
- Handles incoming and outgoing mail and e-mail.
- Monitors client waiting area to ensure cleanliness.
- Documents and maintains client information, service data and other pertinent information within business operations software.
- Escalates complex matters to senior staff.
- Reliable, self-starter.
- Has the ability to multi-task and prioritize.
- Regular attendance and timeliness are essential functions to fulfill the requirements of this position.
- Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
Benefits
- Employee Pet Discount
- Scrubs
- Access to Employee Assistance Program
- Uniform Allowance
- Paid Time Off
- Holiday Pay
- Employee Referral Program
- Employee Pet Discount
- 401k & Employer Matching
- Medical/Dental/Vision
- Disability Insurance
- Life Insurance
- HSA/FSA
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
