Client Care Specialist Supervisor

Ethos Veterinary Health • Birmingham, AL

1d • Onsite

About The Position

Veterinary Specialists of Birmingham located in Birmingham, AL is hiring a Full-Time Client Care Specialist Supervisor to join their outstanding team. This role provides excellent and expeditious client experience, including greeting clients, responding to questions, processing incoming and outgoing pets, and handling payments. The supervisor also answers phone calls, screens for service needs, schedules appointments, handles mail and e-mail, and monitors the client waiting area for cleanliness. They are responsible for documenting and maintaining client information, service data, and other pertinent information within business operations software, and escalating complex matters to senior staff. The ideal candidate is a reliable, self-starter with the ability to multi-task and prioritize, and demonstrates regular attendance and timeliness. They must work well with all team members and ensure actions support the hospital, doctors, and practice philosophy. Veterinary Specialists of Birmingham (VSB) is comprised of a team of specialists, highly trained veterinarians, numerous veterinary technicians, assistants, and administrative staff, committed to achieving the best outcome possible with each patient visit through their Cornerstones of Success for veterinary care. VSB is part of Ethos Veterinary Health, a premier network of over 140 specialty and emergency hospitals across North America, with more than 1,500 specialized doctors providing care for nearly 2 million pets annually. Ethos utilizes state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care.

Requirements

• 2 years supervising in a veterinary, medical, or clinical setting.
• Reliable, self-starter.
• Ability to multi-task and prioritize.
• Regular attendance and timeliness are essential functions to fulfill the requirements of this position.
• Works well with all team members and ensures that your actions support the hospital, the doctors, and the practice philosophy.

Responsibilities

• Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments.
• Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments.
• Handles incoming and outgoing mail and e-mail.
• Monitors client waiting area to ensure cleanliness.
• Documents and maintains client information, service data and other pertinent information within business operations software.
• Escalates complex matters to senior staff.
• Oversees management and scheduling of the CCS team.
• Schedules and leads monthly department meetings.
• Conducts timely performance evaluations bi-annually.
• Oversees inventory and purchasing of office supplies.
• Maintains effective employee-management communications.
• Periodically reviews front desk operations for efficiency and accuracy.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides direct on the job training.
• Mediates interpersonal problems and addresses concerns.
• Manages client issues/complaints with the support of the Hospital Operations Manager.

Benefits

• Paid Time Off and Holiday Pay
• Employee Pet Discount
• Annual Uniform Allowance
• Access to Employee Assistance Program
• Employee Referral Program
• 401k & Employer Matching
• Medical/Dental/Vision with HSA/FSA options, Disability, and Life Insurance
• Paid sick and safe leave and public health emergency leave (for positions based in Colorado)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed