Client Care Specialist II

Old National Bank•Evansville, IN

11d•$17 - $28

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. Old National Bank is looking to fill the position of Client Care Specialist. The Client Care Specialist is responsible for supporting clients to ensure a high level of quality and efficient service is provided. Team member must possess a high degree of courtesy, respect, professionalism, and accuracy while handling a variety of customer inquiries and/or issues. Team member must adhere to policies and procedures to mitigate risk to the bank and to our clients. The hours for this role are 9:00am – 6:00pm CT, Monday-Friday The salary range for this position is $17.00/hr. - $27.50/hr.. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate’s relevant skills and professional experience, educational qualifications, and geographic location.

Requirements

High School diploma or equivalent.
Excellent verbal/written communication skills.

Nice To Haves

Prior customer service experience preferred.
Experience communicating through online channels such as chat and email.
Bilingual communication skills helpful, but not necessary.

Responsibilities

Adhere to bank policies and procedures.
Ensure all client phone inquiries are answered with a high degree of courtesy, respect, professionalism, and accuracy.
Utilize effective telephone skills to focus on discovering clients’ needs and educating them on bank products that will better serve them.
Efficiently route calls to the appropriate support area if the inquiry is outside of Client Care guidelines.
Follow up on client complaints and ensure client satisfaction.
Identify suspicious transactions or activity and report such activity immediately.
Be proactive to recognize concerns related to policy and procedure to drive effective change.
Acquire and maintain in-depth knowledge of retail services and products.
Participate in team meetings and training.
Position requires the need to work varied hours/days including occasional overtime due to business needs.
Team members must be available to perform the essential functions of the role whenever they are scheduled to work.
Punctual and consistent attendance is an essential responsibility and expectation of all team members.