Client Care Specialist 2

AIDS Healthcare Foundation • Los Angeles, CA

81d • $25 - $25

About The Position

A Client Care Specialist 2 (CCS2) contributes to AHF by embodying our commitment to excellence in patient care and operational efficiency. Through cross-functionality, CCS2s play a pivotal role in ensuring that our combined healthcare and wellness center operates seamlessly and that our patients receive the best client experience and the highest standard of care. A CCS2 enhances the reputation of AHF by embodying our commitment to excellence in patient care, patient retention, operational efficiency, and adaptability. What a versatile skill set and dedication to seamlessly transitioning between clinical, HIV/STD testing, administrative, and front office roles, CCS2s contribute to a positive patient experience, fostering trust and loyalty. You will be a passionate advocate for our top initiatives. To be successful as a CCS2 it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees. AHF has a collaborative organizational structure where staff are accountable to multiple leaders. The CCS2 will work as a part of a close-knit team to go above and beyond to meet the needs of our patients and enhance the reputation of AHF by seamlessly transitioning between performing medical assistant clinical functions including phlebotomy, HIV/STD testing and performing administrative duties including front office, processing patient referrals, and identifying and verifying insurance coverage. By actively participating in cross-functional rotations, and promoting adaptability, they will be developed across multiple healthcare and wellness center functions, and their commitment to collaborating with other AHF employees and departments will reinforce AHF's reputation as a trusted healthcare provider dedicated to providing compassionate, high-quality care and upholding our organization's mission and values.

Requirements

• Experience in healthcare or related field.
• Ability to perform clinical functions such as phlebotomy.
• Strong communication and interpersonal skills.
• Adaptability to work in a dynamic environment.
• Commitment to AHF's core values and mission.

Responsibilities

• Contribute to excellence in patient care and operational efficiency.
• Ensure seamless operation of healthcare and wellness center.
• Enhance patient experience and retention.
• Transition between clinical, HIV/STD testing, and administrative roles.
• Perform medical assistant clinical functions including phlebotomy.
• Process patient referrals and verify insurance coverage.
• Participate in cross-functional rotations.
• Collaborate with other AHF employees and departments.

Benefits

• Comprehensive benefits to enhance employee physical, financial, spiritual and professional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services