CLIENT CARE REPRESENTATIVE

STANDLEYS SYSTEMS LLC•Chickasha, OK

5d•Onsite

About The Position

Standley Systems’ Client Care Representative oversees all aspects of customer satisfaction. This position will include answering incoming calls and live chats and communicating directly with customers and Service Technicians regarding their service calls, supply orders, and general inquiries. This position will report to the Client Care Manager.

Requirements

Attention to detail required
Basic analysis skills required
Team player required
Positive attitude required
Curiosity required
Excellent verbal and written communication skills required
Basic computer skills, knowledge of Microsoft office and be willing to learn industry related software
Must be able to pass drug and alcohol screens
Regular, predictable attendance required

Responsibilities

Answer all incoming phone calls and live chats
Provide basic information pertaining to contracts and AR
Call to obtain and enter meter readings
Process supply orders
Log service calls
Process online service calls
Take and process credit card payments
Proactively monitor service calls for all technicians regarding response time, travel time, and distance
Communicate with Field Service Managers as needed to insure timely completion of all service calls
Review all completed service calls for accuracy including parts, timeliness, travel, and labor
Communicates with all 3rd party contractors on call scheduling and service call closings
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