Client Care Representative

Utah State University•Logan, UT

20h•$14•Onsite

About The Position

The Sorenson Center for Clinical Excellence (SCCE) is seeking a part-time Client Care Representative to serve primarily within the Behavioral Health Clinic as well as assist with broad clinic operational needs across all SCCE service lines. This position is limited to the summer months and expected to end around late August 2026. The part-time Client Care Representative is responsible for a variety of activities related to service line operations that are primarily client-facing. The individual will serve as a liaison between clients and the care team, assist with continued care, provide support to the primary Client Care Representatives, and complete Center-wide operational tasks. This can be a fast-paced job that requires multitasking. This position reports to the Center Operations Manager. This position is limited to the summer months and expected to start by April 24, 2026 and end around late August 2026. Hours: 20 hours per week Mondays and Tuesdays 2:30pm – 8:30pm Wednesdays and Thursdays 2:30pm – 7:30pm Schedule may be subject to change dependent upon SCCE needs. $14.00 per hour

Requirements

High school diploma or equivalent
Experience in a customer service setting

Nice To Haves

Experience in customer relations in an outpatient medical / healthcare setting
Experience with electronic medical records systems
Ability to foster effective working relationships within a team environment
Skilled with computer programs, including electronic medical record systems
Excellent critical thinking skills
Skilled in creative problem solving and proactive in engaging in assigned tasks
Skilled with basic office equipment, including printers, copiers, and telephone systems
Good organizational skills and ability to prioritize tasks flexibly, consistent with the needs of the clinic
Excellent verbal and written communication skills
Ability to handle sensitive and confidential medical data and personal information
Ability to work efficiently and effectively without supervision
Knowledge of University policies and procedures
Excellent customer service skills

Responsibilities

Communicate with diverse client population about healthcare services, appointments, insurance, clinic paperwork, session payments, and other logistical items related to care
Function as liaison between providers and clients to quickly address client concerns
Communicate with external medical facilities and providers
Collect basic demographic and referral information to screen clients for program eligibility alongside clinic directors
Maintain electronic medical records
Maintain HIPAA training and standards, including maintaining confidentiality of client information
Coordinate interdisciplinary care and referrals within Sorenson Center service lines
Perform miscellaneous job-related duties as assigned
Collect payments and reconcile receipts daily
Schedule rooms in the on-line scheduling system
Answer clinic phone calls, emails, and secure messages and resolve or triage as necessary
Perform filing, scanning, and organization of clinic supplies and materials
Compose various standard documents, correspondence, and reports
Assist students, staff, and supervisors with highly varied, complex, and non-recurring questions and/or problems
Maintain safe and clean clinical areas
Perform miscellaneous job-related duties as assigned