Client Care Representative, VERC

Ethos Veterinary Health • Honolulu, HI

78d • $18 - $20

About The Position

The Client Care Representative will demonstrate exceptional customer service skills at all times to represent the organization and perform day-to-day operations of the front desk. This position requires on site availability and can not be done remotely.

Requirements

• Possess excellent interpersonal skills and are able to develop and maintain positive working relationships with others
• Have a fundamental knowledge of windows-based computer programs
• Proven effective communication and the ability to multitask and prioritize
• Ability to recognize and seek guidance in all client-related cases where protocol does not apply
• Enjoy providing exceptional customer service

Responsibilities

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding hospital services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all time
• Process admissions and discharges accurately; schedule follow up appointments as necessary
• Process invoices and payments accurately
• Update and maintain client/pet records and files in accordance with hospital legal requirements
• Assist with other administrative duties such as scanning, faxing, emailing, for example

Benefits

• Full-time benefits include health, dental, vision, disability and life insurances
• Flex-spending accounts
• 401(k)
• Employee Assistance Program
• Paid time off
• Uniforms
• Generous CE allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees