Client Care Representative STL

ATIS Elevator Inspections, LLC • MO

83d

About The Position

The Client Care Representative is responsible for providing exceptional customer service and support to both new and existing clients. This role ensures that every customer interaction is handled with professionalism, empathy, and efficiency, reinforcing the company’s commitment to quality service and client satisfaction. The Client Care Representative serves as the first point of contact for clients, delivering attentive and personalized support to both new and existing customers. This role is responsible for managing each interaction with professionalism, empathy, and efficiency, ensuring a positive experience that reflects the company’s dedication to exceptional service and long-term client satisfaction.

Requirements

• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Excellent written and verbal communication skills.
• Proficiency with NetSuite or similar CRM/ERP systems.
• Familiarity with the elevator industry, terminology, or related service environments.
• Previous call center or contact center experience.
• Prior customer service experience in a client-facing role.
• Experience handling inbound and outbound calls in a professional setting.
• Knowledge of additional CRM tools, ticketing systems, or phone systems.
• Bilingual or multilingual communication skills.

Responsibilities

• Answer inbound calls promptly, identify customer needs, and provide accurate information or solutions.
• Act as the first point of contact for clients, offering guidance and product/service knowledge.
• Document customer interactions and update records in the company’s database or CRM system.
• Follow up with customers to ensure resolution of inquiries and maintain long-term relationships.
• Handle billing inquiries, service requests, and general account questions.
• Escalate complex issues to the appropriate department or supervisor while maintaining ownership of the customer experience.
• Support outbound call campaigns as needed (e.g., cross-selling and additional services recommended).
• Maintain knowledge of company products, services, and policies to effectively address client needs.
• Collaborate with team members to improve processes and enhance the overall client experience.
• Uphold a positive, solution-focused attitude in every interaction.

What This Job Offers

• Number of Employees: 101-250 employees