Client Care Representative - Level 3 Retail

Arhaus • Boston Heights, OH

71d • $23

About The Position

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations. At Arhaus, our Retail Support Team is dedicated to delivering exceptional service to our clients. We provide comprehensive support to our retail stores and collaborate across various departments to ensure seamless service for both internal and external customers. We are looking for candidates who are caring and compassionate, enthusiastic and solutions-oriented, and committed to providing outstanding service to all our clients. If you are passionate about customer service and thrive in a collaborative environment, we would love to hear from you!

Requirements

• High School diploma or equivalent
• 1-2 years of Concierge experience
• 2-3+ years in a customer-service-focused environment (retail, hospitality, or food/beverage); high-volume call center experience preferred
• Knowledge of SalesForce and STORIS is a plus
• Proficiency in Microsoft Suite and ability to troubleshoot computer systems with minimal assistance
• Excellent communication, problem-solving, and follow-up skills
• Ability to thrive in a fast-paced environment, demonstrating prioritization skills and a high sense of urgency
• Creative problem-solver who takes on difficult challenges
• Ability to work independently and as part of a team

Nice To Haves

• Knowledge of SalesForce and STORIS

Responsibilities

• Conduct outbound calls to resolve customer inquiries
• Manage voicemails
• Case Management
• Triage cases
• Process retail and day of delivery cases
• Communicate across Client Services team to identify and troubleshoot issues including responding to NPS / Google Reviews / Social Media / BBB / Escalated Issues
• Provide trends and potential issues to Head of Client Services
• Other duties as assigned

Benefits

• Hourly rate: $23.00 per hour, paid bi-weekly
• Bonus: If achieved, eligible for Client Services Bonus

What This Job Offers

• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees