Client Care Representative / Dispatcher

One Hour Heating and Air Conditioning Bristol•Terryville, CT

6d•$18 - $23

About The Position

Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Professionals with Service Titan experience are highly encouraged to apply. JOB SUMMARY This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

Requirements

High school diploma or equivalent required
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Prior customer service experience preferred.

Nice To Haves

Professionals with Service Titan experience are highly encouraged to apply.

Responsibilities

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential!
Has a courteous and pleasant demeanor whether on a phone call or not.
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs