Client Care Professional I

Anticimex•Brunswick, ME

6d•Hybrid

About The Position

To support the needs of our community, Modern Pest Services is currently seeking Client Care Professionals to join the team in our Communication Center, located in Brunswick, ME. As a Client Care Professional, your responsibilities would include: Receiving inbound calls and assisting clients with their needs, including rerouting calls to other departments as needed. Proactively making outbound calls to inform our existing and potential clients of available and services. Scheduling pest control services electronically to ensure that our Service Professionals in the field avoid excessive downtime and/or travel. Screening and scheduling follow up with our clients. Navigating and maintaining our systems to include detailed notes for future reference. Assisting our Service Professionals, Service Managers, and Branch Managers that call from the field and ensuring that all work is completed before they return to their service center. Job Type: Full-time, year-round Schedule: Monday – Friday position, with some Saturdays as needed. During training, the standard schedule is 7:30AM - 4PM. Upon completion of training and integration with the team, the standard schedule is 9:30AM – 6PM, with one rotating monthly Saturday shift from 7AM – 3:30PM. Work Location: Based out of our Executive Office in Brunswick, ME. This position offers a hybrid or remote schedule following 6 months of on-site training; eligible applicants must be within commuting distance to Brunswick, ME as intermittent in-office meetings and trainings may require a physical presence. Hybrid or remote schedule requires management approval and is based on performance. Remote work is subject to change based on business needs or performance-related coaching. What You'll Get: Health and Wellbeing: Access to 3 medical plans, 2 dental plans, and a vision plan through the Horizon Blue Cross Blue Shield and Delta networks Flexible Spending Accounts (FSA) for medical and childcare expenses HSA with employer match (for qualifying plans) 100% company-paid Life Insurance and Short Term Disability plans Voluntary Life Insurance, Long Term Disability, Accident, Critical Illness, and Hospital Indemnity insurance options Employee Assistance Programs at no additional cost Financial Peace of Mind: Competitive weekly compensation 401(k) Savings with company match Employee referral bonus program Work/Life Balance: Full time, year-round employment Paid training and in-depth orientation Paid Time Off and 8 Annual Paid Holidays A peer-to-peer employee recognition program Advancement opportunities within both Modern Pest and our parent company, Anticimex

Requirements

High school diploma or equivalent.
No pest management experience necessary.
Have or be able to learn practical and technical knowledge of duties, functions, service, and product offerings, terminology, work procedures, and company policies.
Have excellent telephone and organizational skills.
Be able to work in a team-based environment.
Have strong oral and written communication skills.
Have strong computer, word processing, and typing skills.

Responsibilities

Receiving inbound calls and assisting clients with their needs, including rerouting calls to other departments as needed.
Proactively making outbound calls to inform our existing and potential clients of available and services.
Scheduling pest control services electronically to ensure that our Service Professionals in the field avoid excessive downtime and/or travel.
Screening and scheduling follow up with our clients.
Navigating and maintaining our systems to include detailed notes for future reference.
Assisting our Service Professionals, Service Managers, and Branch Managers that call from the field and ensuring that all work is completed before they return to their service center.

Benefits

Access to 3 medical plans, 2 dental plans, and a vision plan through the Horizon Blue Cross Blue Shield and Delta networks
Flexible Spending Accounts (FSA) for medical and childcare expenses
HSA with employer match (for qualifying plans)
100% company-paid Life Insurance and Short Term Disability plans
Voluntary Life Insurance, Long Term Disability, Accident, Critical Illness, and Hospital Indemnity insurance options
Employee Assistance Programs at no additional cost
Competitive weekly compensation
401(k) Savings with company match
Employee referral bonus program
Full time, year-round employment
Paid training and in-depth orientation
Paid Time Off and 8 Annual Paid Holidays
A peer-to-peer employee recognition program
Advancement opportunities within both Modern Pest and our parent company, Anticimex