Client Care Manager (Full-Time Temporary)

All Ways Caring HomeCare

2d•$25 - $27

About The Position

The Client Care Manager is responsible for overseeing quality care delivery, customer service, employee performance, and overall client satisfaction. This is a full-time temporary position with an undetermined duration, based on business needs. We are seeking a self-motivated professional who thrives in a fast-paced environment and is passionate about delivering exceptional care and service. Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Requirements

Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Accountable, reliable, and ability to work independently with good judgement
Valid driver’s license and auto insurance
Effective verbal and written communication
Excellent customer service skills
Experienced in scheduling, management, or supervisory roles
Able to manage client and employee needs with urgency and professionalism
Friendly, compassionate, and skilled at building positive relationships
A strong communicator and problem solver who is highly organized

Responsibilities

Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks