Client Care Manager

GHY International • Columbia, SC

1d

About The Position

Reporting to the US Director of Operations, the Client Care Manager oversees the day-to-day activities of a team that delivers on timely and compliant entry processing while providing outstanding service to our clients. The Client Care Manager works with their team to ensure a balanced workload and works in collaboration with other departments to provide resources, training, and opportunities for associates to grow, learn and be successful. In addition, he/she is responsible for building and maintaining strong, long-lasting relationships with our clients.

Requirements

• Demonstrates a strong track record of success in their current position
• Has the ability to represent GHY and be the voice of the company while interacting with clients and colleagues in a professional, collaborative manner
• Is detail oriented and logical with the ability to make objective business decisions and prioritize work in a fast-paced environment
• Has excellent analytical and problem-solving skills and the ability to manage conflicting priorities
• Has strong teambuilding skills
• Has exceptional client service skills
• Can self-motivate and work independently
• Has strong, friendly, upbeat verbal and written communication skills
• Can proactively recognize problems and work to resolve them
• Has advanced knowledge of US Customs rules and regulations
• Has advanced knowledge of Invoice (entry) requirements
• Has advanced knowledge of PGA requirements and data elements required for entry
• Has advanced knowledge of tariff classification, GRI’s, GN’s and explanatory notes
• Is experienced with customs brokerage software
• Is proficient in Outlook, Word, and Excel
• Has a tolerance to adversity and the capability to handle stress in a positive manner
• Has the ability to productively work within tight deadlines
• Has experience successfully navigating different client nuances and SOP’s
• Has experience with export filing requirements
• Certified Customs Specialist (CCS) Designation
• 5+ years of related experience

Nice To Haves

• Licensed Customs Broker preferred (or plan to obtain license within 18 months of hire)

Responsibilities

• Hands-on leadership focused on driving a culture of excitement and accountability with an emphasis on timely release, compliance, and client intimacy
• Managing, coaching, and mentoring a team of Coordinators, Customs Import Specialists and Trade Specialists
• Creating work schedules that ensure adequate coverage across the team
• Working closely with the US Trainer to identify training needs and execute training plans
• Assisting the team with yearly action planning and goal setting and encouraging successful completion
• Facilitating daily team huddles
• Collaborating with other managers and departments to resolve issues, streamline processes and identify and plan for training as well as staffing needs
• Ensuring all import and export transactions are processed timely and in compliance with CBP and PGA regulations and requirements
• Communicating with CBP, clients, freight forwarders and other government agencies to provide requested information and/or resolve shipment issues and holds timely
• Working with clients to resolve problems/issues, answer questions and provide day-to-day client care
• Attend and lead Major Account Relationship Program (MARP) meetings with clients, which may require travel to client offices
• Conduct Team Business Reviews to demonstrate the productivity and effectiveness of your team overall and provide recommendations for future resourcing, which may require travel to other GHY offices
• Collaborate with the main contacts from our partner, Century Distribution Systems

Benefits

• Competitive Compensation: Fair pay through scheduled salary assessments and a performance-based bonus program.
• Excellent Benefits: Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
• Growth & Development: Access to our internal university, leadership development program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed