Client Care Manager

Senior Home Companions - Florida • Naples, FL

8h

About The Position

Care Manager – Senior Home Companions

Do you have a big heart, a passion for helping others, and the drive to make a meaningful difference every day? At Senior Home Companions (SHC), we’re on a mission to create active and engaged lives through exceptional care — and it all begins with our Care Managers.

SHC serves older adults in Indiana and Florida with our unique blend of personalized assistance. From providing friendship and companionship to hands-on personal care, SHC connects clients with a full spectrum of support that allows seniors to remain in the home of their choice with purpose and dignity. SHC is a private, local company.

We are filling this role in our Naples Florida market.

Requirements

• Bachelor’s degree in a related field preferred
• Minimum 2-4 years relevant work experience preferred
• Compassionate, personable, and relationship-driven.
• Highly organized, flexible, and skilled at prioritizing.
• A natural problem-solver who thrives in a dynamic role
• Passion for coming alongside older adults and supporting their journeys
• Knowledge of the home care industry, senior housing and resources for seniors preferred
• Excellent verbal and written communication with strong interpersonal skills. Be a good listener, articulate, good listener and empathetic.
• Must have a high level of professionalism and integrity.
• Must appropriately handle confidential information and follow HIPPA requirements.
• Strong critical thinking and analytical skills. Detailed oriented.
• Ability to identify and implement key opportunities for improvement
• Skilled at quickly developing relationships and loyalty with a client-service oriented approach
• Computer skills: Microsoft office, comfortable in learning client care management software systems
• Must be available on weekends as clients' needs come up
• Exchange information and communicate verbally and by written word
• Must be able to read, write, and comprehend English
• Demonstrate active listening skills
• Maintain an in-office schedule while also traveling to client locations, which includes driving and making multiple stops throughout the day, involving frequent entry and exit from the vehicle.
• Specific vision abilities include close vision, distance vision, depth perception, and ability to adjust focus
• Ambulate on rough surfaces and climb stairs
• Sit for prolonged periods of time
• Occasional driving
• Occasional walking and standing
• Occasional bending, kneeling, crouching, reaching, pushing, pulling
• Demonstrate manual dexterity
• Lift or move up to 25 lbs

Nice To Haves

• Bachelor’s degree in a related field preferred
• Minimum 2-4 years relevant work experience preferred
• Knowledge of the home care industry, senior housing and resources for seniors preferred

Responsibilities

• Be an advocate for clients by offering resources that align with the client’s needs
• Coordinate care plan development and implement care plans for clients to establish goals for care based on individual preferences
• Facilitate in-person introductions between caregivers and the client and/or family involved in the care emphasizing that the approach to the client’s care will be collaborative
• Collect input from all professionals involved with client’s care in order to develop a comprehensive approach to the care being provided. Visit and speak to all individuals involved (providers, family, etc.) in care on an ongoing basis
• Collaborate with key partner agencies to ensure successful start of care
• Complete follow-up and quarterly survey visits with assigned clients
• Identify safety and risk issues present in client’s environment to assist clients
• Collaborate with Client Coordinator to ensure care is exceeding expectation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager