Client Care Manager (Full-Time Temporary)
About The Position
The Client Care Manager is responsible for overseeing quality care delivery, customer service, employee performance, and overall client satisfaction. This is a full-time temporary position with an undetermined duration, based on business needs. We are seeking a self-motivated professional who thrives in a fast-paced environment and is passionate about delivering exceptional care and service. Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com . Follow us on Facebook and LinkedIn .
Requirements
- Experienced in scheduling, management, or supervisory roles
- Able to manage client and employee needs with urgency and professionalism
- Friendly, compassionate, and skilled at building positive relationships
- A strong communicator and problem solver who is highly organized
- Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
- Accountable, reliable, and ability to work independently with good judgement
- Valid driver’s license and auto insurance
- Effective verbal and written communication
- Excellent customer service skills
Responsibilities
- Oversee quality care and overall client satisfaction
- Supervise and provide guidance to the Caregivers who provide direct care to the clients served
- Manage employee scheduling, identify problem situations, and implement proactive solutions
- Maintain strong and positive relationships with referral partners, payor sources, and clients
- Ensure proper documentation and record-keeping
- Conduct periodic home visits and safety checks
Benefits
- Great company culture
- Competitive pay with daily pay options available
- Tuition reimbursement and campus partnerships
- Flexible work schedules close to home
- Benefits, Supplemental Plans, EAP, and 401K participation (when applicable)
- Career growth and development opportunities
- Retention and referral bonuses
- Work with your friends
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
