Client Care Manager

TheKey • Omaha, NE

100d

About The Position

The Client Care Manager is responsible for converting potential clients to clients and then ensuring that The Key delivers a quality care experience to those clients. The Client Care Manager is responsible for developing a care plan for each client which includes physical, emotional, and social well-being for our clients, often creating life-enriching opportunities and allowing as much independence as possible to be retained. The Client Care Manager is responsible to ensure we are the provider of choice. The Client Care Manager should partner with community resources and referral partners, always ensuring our reputation of quality care is maintained. The Client Care Manager is also integral to ensuring smooth operations and client satisfaction, supporting long-term retention of cases, and working in partnership with colleagues in the immediate team environment and the larger The Key community.

Requirements

• 3-5 years of experience in health care, elder care, social work, or related industry
• Excellent customer service and conflict resolution skills
• Computer proficiency and ability to document timely and accurate notes in systems related to client visits
• Current driver's license and proof of auto insurance

Nice To Haves

• Bachelor's degree in gerontology, health care, social work, or related profession from an accredited university

Responsibilities

• Convert potential clients to clients
• Develop care plans for each client
• Ensure quality care experience for clients
• Create life-enriching opportunities for clients
• Maintain client independence as much as possible
• Partner with community resources and referral partners
• Ensure reputation of quality care is maintained
• Support long-term retention of cases
• Work in partnership with colleagues in the team and community

Benefits

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Social Assistance
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees