Client Care Counsellor

Lifeworks • Huntsville, AL

261d • Remote

About The Position

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. The Client Care Counsellor manages clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities. Taking care of our clients means evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve challenges.

Requirements

• Completed a Clinical Master's Degree in either Social Work, Sexology, Clinical Counseling, Clinical Psychology or another clinical field of study.
• Bilingual in Spanish an asset.
• Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc.
• Good clinical judgement and understanding of responsibilities regarding confidentiality.
• Strong work ethic and professionalism.
• Abilities to work over the phone and through chats.
• Strong Computer skills and mastering current software and applications (such as Microsoft Office).
• Ability to adapt to both the ever changing client and organizational needs.
• Ability to work in a fast-paced environment and to multi-task when needed.
• Strong empathy and listening skills.
• Flexibility to work shifts, weekends, evenings etc. as per business needs.

Responsibilities

• Provide management consultation and/or telephone crisis counseling/interventions to callers and family members who are calling through their company's EFAP.
• Provide immediate information and support to the caller requesting a trauma or other workplace intervention.
• Respond to warm transfers of clients who request to speak to a Counselor upon their initial call for services.
• Identify the present problem and determine appropriate service response level as per case response level standards.
• Assess client's needs and provide telephone counseling when the client is not prepared to accept a referral, or book an appointment with a Counselor.
• Provide consultation to callers who are requesting an Assisted Referral for an employee for an EAP assessment.

Benefits

• Working fully remote from your home.
• All tech equipment provided.
• Group insurance plan as of first day of employment.
• Generous vacation policy.
• Paid professional development days, wellbeing days and more.
• Clinical supervision available.
• Flexible Scheduling to start.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: Master's degree