About the position
Mindful Support Services is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have added over 1,500 providers throughout our 14 locations, and we are continuing to grow! This role is internally called "Client Support Specialist" and serves as the initial contact for new client intakes and appointment scheduling. They are trained to pair new clients with the provider that best fits their needs and build healthy relationships with clients over the phone by educating and setting expectations about insurance, authorizations, payments, and individual provider policies. Client Support Specialists perform an essential function in improving our community's access to mental health care. No prior medical or insurance experience is required; in-depth training is provided by the skilled and supportive team!
Responsibilities
- Create a warm and welcoming phone call for new clients calling to access mental healthcare for the first time
- Match new clients with the mental health provider that best suits their needs
- Educate clients about insurance, authorizations, provider policies, and payments
- Communicate clearly and effectively
- Demonstrate excellent attention to detail when entering client data
- Meet personal/team qualitative and quantitative goals
Requirements
- Customer service experience in any fast-paced industry
Benefits
- 75% coverage of health, dental, and vision insurance
- 15 PTO days accrued annually
- 6 paid holidays per year
- 401k matching
- Life Insurance
- Professional development training and opportunities for advancement
