Client Care Coordinator

Libertana-posted 2 days ago
$26 - $30/Yr
Mid Level
Hybrid • Sherman Oaks, CA
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The Client Care Coordinator acts as a vital liaison between Libertana and its clients, ensuring high levels of customer satisfaction through professional communication, effective problem-solving, and reliable service coordination. This role is instrumental in managing client inquiries, scheduling services, maintaining accurate records, and ensuring a smooth flow of information between clients and internal teams.

  • Serve as the first point of contact for clients via phone, email, or in-person interactions.
  • Schedule and conduct in-person assessments for new clients, as well as follow-up reassessments.
  • Educate clients on available services, program policies, and procedures.
  • Create individualized care plans based on the clients physical, emotional, and social needs.
  • Collaborate with caregivers, case managers, and healthcare professionals to ensure comprehensive care.
  • Maintain up-to-date client records in company EMR software systems.
  • Perform routine follow-up calls and visits as needed to ensure client satisfaction.
  • Communicate client needs and preferences to internal teams to ensure personalized service.
  • Conduct regular audits of care plans and update as needed or as clients care evolves.
  • Send out Bi-Annual surveys to clients and report results to team and management.
  • Address and resolve service-related concerns or issues when possible or escalate to management.
  • Ensure compliance with local regulations, company policies and care standards.
  • Assist in generating reports and required documentation.
  • Communicate regularly with staff and scheduling team to ensure caregiver compatibility.
  • Assist with onboarding and offboarding processes for clients.
  • Provide feedback or training support to caregivers based on client experience.
  • Participate in internal team meetings, case reviews, and quality improvement efforts.
  • Traveling/driving throughout LA, San Diego, Fresno County and surrounding areas.
  • Perform other duties as assigned.
  • Associate or bachelors degree strongly preferred in health care, social work, gerontology, sociology.
  • Minimum 2 years of experience in customer service, administrative support, or a related field.
  • Minimum 1-3 years of experience in healthcare, senior care, or home care setting.
  • Knowledge of elder care, disability support, or chronic illness management.
  • Strong interpersonal and communication skills.
  • Excellent organizational and time-management abilities.
  • Proficient in Microsoft Office and CRM systems.
  • Ability to manage multiple tasks efficiently.
  • Demonstrated empathy, patience, and a client-focused mindset.
  • Familiarity with HIPAA or similar confidentiality regulations.
  • Reliable transportation.
  • Valid Drivers license.
  • Bilingual, Spanish preferred.
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