Client Care Coordinator

DK Law - Injury, Accident, and More•Costa Mesa, CA

39d

About The Position

We are seeking a talented and client-centric Client Care Coordinator to focus on coordinating client care. You will be the vital link between injured clients and their medical providers. This role combines case management with patient advocacy to ensure clients receive timely, appropriate treatment while documenting their recovery journey. If you're someone who thrives in a fast-paced environment, loves helping people, and is ready to be part of a winning team, we want to meet you.

Requirements

2+ years of Personal Injury Law experience is highly preferred or Medical scheduling
Excellent oral and written communication skills
Ability to work in large teams and be computer savvy; experience with Microsoft Office Suite and digital e-filing
Excellent time management, communication, organization, and analytical skills
Experienced working in a paperless environment
Must be able to type at least 50 WPM

Nice To Haves

Bilingual in Spanish or Korean is preferred

Responsibilities

Match clients with specialized providers based on injury type (chiropractors, orthopedists, pain management, etc.)
Schedule and track all medical appointments (initial evaluations, follow-ups, diagnostics)
Coordinate transportation solutions for clients with mobility challenges
Conduct weekly check-ins to monitor treatment progress and address barriers
Educate clients on the importance of consistent medical documentation
Escalate urgent medical needs to attorneys for case strategy adjustments
Maintain detailed records of all medical visits and treatment plans
Flag gaps in treatment that could weaken the case
Prepare regular treatment summaries for attorney review
Comply with HIPAA regulations
Role may include other relevant duties as assigned.