Client Care Coordinator
About The Position
Are you passionate about helping individuals and families receive mental health services? Do you want to make a real difference in your community? Join our team with Professional Services Group in our outpatient mental health clinic! PSG is a community-based social services and outpatient mental health organization looking for talented professionals like you to join our team. We are seeking compassionate and dedicated individuals to fill the role of Client Care Coordinator within our West Allis Outpatient Mental Health Clinic. As our Client Care Coordinator, you will be responsible for ensuring that all clients are satisfied with their services and that all of their treatment needs have been met. This position works with clients from their first referral through their first session with a clinician in our PSG clinics. This is a unique opportunity to work for an organization that is dedicated to helping individuals and families achieve their greatest potential through dynamic and innovative programming. KEY RESPONSIBILITIES OF THE CLIENT CARE COORDINATOR: Enter all new client information into our electronic health record accurately Use systems to verify active insurance and related information Take all incoming referrals for new clients and respond within 24 hours Schedule client's first appointment with urgency Follow up with referral sources regarding the appointment status Communicate with client in regard to what they should expect, what items to bring to their first appointment, etc. SCHEDULE AND LOCATION: This position will be part-time and onsite at our West Allis Clinic. 24 hours per week, Wednesday-Friday from 9:00am-5:00pm. WHY WORK FOR PSG/CIP? Be part of a great team that is passionate and dedicated to making a difference in the community! Opportunities for advancement. Professional development trainings. Work culture that values not only the well-being of the clients we serve but also our staff SALARY: $15.00-17.00 per hour. IDEAL CANDIDATES WILL HAVE: At minimum, must possess a high school diploma. Office and reception experience preferred. Warm and inviting personality, excellent with phone communication. Detail-oriented and organized. Equal Employment Opportunity/M/F/disability/protected veteran status
Requirements
- At minimum, must possess a high school diploma.
- Warm and inviting personality, excellent with phone communication.
- Detail-oriented and organized.
Nice To Haves
- Office and reception experience preferred.
Responsibilities
- Enter all new client information into our electronic health record accurately
- Use systems to verify active insurance and related information
- Take all incoming referrals for new clients and respond within 24 hours
- Schedule client's first appointment with urgency
- Follow up with referral sources regarding the appointment status
- Communicate with client in regard to what they should expect, what items to bring to their first appointment, etc.
Benefits
- Be part of a great team that is passionate and dedicated to making a difference in the community!
- Opportunities for advancement.
- Professional development trainings.
- Work culture that values not only the well-being of the clients we serve but also our staff
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
