Scheduling & Care Coordinator (Home Care)

CorsoCare•Dayton, OH

1d•Hybrid

About The Position

The Client Care Coordinator is responsible for the overall client experience as well as direct supervision of staff, including maintaining schedules and developing staff skills through training.

Requirements

2-5 Years of leadership experience in a healthcare environment
Experience with leading staff/client scheduling
Strong attention to detail
Reliable transportation
Deep Devotion: Demonstrate ability to develop caring relationships with direct reports
Strives for Excellence: Teach, coach, and mentor, optimizing the team toward a goal or vision
High Integrity and High Trust: Consistently deliver on commitments; maintain confidence and humility
Motivates Others: Create an environment where employees can be their best version
Decisive: Make decisions based on analysis, wisdom, experience, good judgment, and creative problem-solving; use curiosity and logic to solve difficult problems effectively
Collaborator: Easily gain trust and support of peers; act as a team player
Communication and Active Listening: Communicate in a respectful and professional manner with clients, families, co-workers, direct reports, and leadership staff

Nice To Haves

Proficiency with technology such as AlayaCare, Microsoft Office, and Vonage (preferred)

Responsibilities

Demonstrate and model company culture and values safety, common beliefs, and a culture of feedback
Maintain appropriate records for new and existing staff
Facilitate New Employee Orientation as needed
Oversee and assist in Payroll Administration by accurately approving and processing bi-weekly payroll for all staff within the assigned region
Oversee and manage ongoing reports within the scheduling software
Support A/R follow-up
Oversee Schedule/Staffing: create, maintain, and manage staff schedules utilizing scheduling software
Maintain all appropriate records of training for new and existing staff; ensure all new hires enroll in Relias, receive their learning plans, and complete all State regulatory training by mandatory deadlines
Ensure monthly check-ins with all staff are completed
Evaluate staff and make hiring or termination recommendations; manage and motivate staff to provide quality service
Identify and recommend levels of care and ancillary services as needed
Drive revenue opportunities
Manage expenses
Contribute to leadership meetings by running recurring data reports and analyzing results to inform operational strategies and improve business outcomes for the assigned region
Travel as needed to complete client evaluations and/or care conferences
Develop and maintain client care plans
Assist with coverage for personal care in private homes
Participate in on-call rotation
Perform additional duties as assigned