Client Care Coordinator - Home Care

CareOne Senior Care • Farmington Hills, MI

1d

About The Position

Client Care Coordinator/Client Scheduler- Home Care
Are you a compassionate and organized individual with a passion for enhancing the lives of others? We are seeking a dedicated Client Care Coordinator/Client Scheduler to join our dynamic team. In this crucial role, you will be the key person ensuring our elderly clients receive the highest quality home care by coordinating schedules and services to meet their unique needs. If you excel in a fast-paced environment, have exceptional communication skills, and are committed to making a positive impact in the lives of seniors, we invite you to apply and become an integral part of our mission to provide outstanding care
CareOne Senior Care prides itself on providing individualized quality client-centered care. Our Mission thrives on love. That's not a word that gets used in business, it's not even a word that business is comfortable with, but then we are not like other businesses!
The ideal candidate will be:
Professional and detail-oriented
High-energy with a positive attitude
Ready to contribute to our dynamic team
Experienced in the senior care industry, with scheduling experience required
Compassionate about people, not just a job.

Requirements

• One year of related home care and/or home health, office administration, or specific scheduling background
• One year of scheduling experience required
• CNA certified with 2 years minimum experience
• High School Diploma required; Associate's degree or higher preferred
• Outgoing, compassionate, and positive personality
• Ability to multitask, stay calm under pressure, work quickly and efficiently
• Exceptional attention to detail, organization, and ability to prioritize
• Strong time management, written, and verbal skills
• Problem-solving, problem prevention, and issue resolution skills
• Leadership and sound decision-making abilities
• Computer literacy and proficiency with Microsoft Office/Outlook
• Excellent phone and customer service skills
• Commitment to our vision, mission, goals, and team-oriented approach

Nice To Haves

• Experienced CNA’s, Care Managers and retired nurses encouraged to apply

Responsibilities

• Client Management: Responsible for receiving and processing incoming service inquiry calls, converting calls into in-home assessment visits, and performing client assessments. Develop individualized client care plans, ensure client satisfaction, and implement care plans. Establish initial client records and complete all client onboarding requirements.
• Client Interaction: Introduce caregivers to clients, provide support, feedback, and training to caregivers. Conduct reassessment of clients and quality assurance visits.
• Scheduling & Staffing: Schedule shifts and manage shift changes based on company standards and benchmarks. Verify hours worked, clock-ins, and clock-outs through our advanced telephony scheduling system. Assist with recruiting, screening, and staff hiring.
• Office Duties: Cross-train with office duties including scheduling and basic office duties. Data entry and file system maintenance.
• Customer Service: Answer telephone calls, problem-solve, and provide information to caregivers, clients, and industry professionals. Ensure internal and external customer service and client satisfaction.
• On-Call Duty: Accept limited on-call duty a minimum of Two (2) weekends per month and 1-2 evenings per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED