Client Care Coordinator

Smithtown•Smithtown, NY

14d•$24 - $25•Onsite

About The Position

Senior Helpers is looking for a passionate professional to fill the very important role of Client Care Coordinator. The Client Care Coordinator (CCC) will have the overall responsibility of managing our clients for a defined area within our franchise territory. The CCC will be the main point of contact with assigned clients and key responsibilities will include converting leads, retaining clients, and managing the growth of hours from current clients. About Senior Helpers of Smithtown: We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2003, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees. We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news.

Requirements

Three years of related work experience preferred
Minimum of 2 years experience managing clients and employees
Previous industry experience required
Must have exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment
Must have excellent verbal communication skills and follow-up skills with prospects, clients, client families, and referral sources
Ability to quickly build rapport
Creative and innovative problem-solving abilities
Proactively prevent and resolve issues
Ability to visit client homes in the assigned territory
Proficiency in Microsoft Word, Excel, Internet, and Outlook required
Ability to learn other software programs quickly
Ability to work independently and as part of a team

Responsibilities

Has a regular communication process for new clients that may include caregiver introductions, first day of service calls, and visit(s) within the first 30 to 90 days of service
Ensures that clients and their families are satisfied with the Senior Helpers services, including online reviews, and works to find solutions with the appropriate employees and/or family members, as needed
Visits clients on a systematic basis to assess the quality of services as well as the client and family satisfaction. Spends approximately two to three days out of the office reassessing clients and managing client visits in the hospital, rehabs, facilities, etc.
Adapts and communicates the client care plans as needed
Communicates with scheduler or Care Team Manager if caregivers need to be changed
Generates internal growth each month consistent with company goals
Completes assessments and reassessments using LIFE Profile
Updates the client retention dashboard on a weekly basis and creates a plan for replacing lost hours and proactive care management weekly
Takes service inquiry calls and follows up with leads to meet client conversion targets
Cover client shifts on rare occasions where a replacement is needed on an emergency basis.
Other duties as assigned