Client Care Coordinator

Outreach Development Corp.•New York, NY

21h

About The Position

Outreach is a non-profit organization that helps people address the issues stemming from substance use and behavioral health disorders by providing the highest quality, life-changing treatment, training and tools to build healthy lives. Our mission is to inspire individuals and families to achieve a life of unlimited potential. For more information, please visit www.opiny.org. The Client Care Coordinator is responsible for directly supporting the Assistant Director and/or the Program Director in the overall operation and administration of the site and the programs they oversee in accordance with all OASAS 822, Medicaid and State/County regulations for outpatient substance use disorder treatment. The coordinator works with the unit’s management team to monitor and implement policies and procedures that encourage effective therapeutic intervention. Ensures oversight and provides leadership in the absence of the Assistant Director/Program Director. The coordinator serves as a member of the unit management team.

Requirements

CASAC, CASAC-T, CRC, LMHC, LMSW, LMFT, LCSW or higher preferred.
2-3 years of strong program management
1-2 years of clinical supervisory experience in an OASAS funded facility
Commitment to quality programs and outcome driven program evaluation
Excellence in organizational management with the ability to coach staff, manage, and develop high-performance teams, set and achieve program objectives, and manage a budget
Strong networking and public relations skill with the ability to engage a wide range of stakeholders, populations, and cultures
Action-oriented, entrepreneurial, adaptable, and innovative approach to program planning
Ability to work effectively in collaboration with diverse groups of people

Responsibilities

Provides daily oversight and monitoring of program operations and coordination.
Directly supervises Office Manager and oversees Front Office functions, monitoring front end revenue.
Manages external referrals in conjunction with Director.
Assists in coordinating and facilitating administrative meetings.
Provides individual and/or group supervision to assigned staff, adhering to supervision quality standards; provide/ensure consistent supervision as assigned.
Provides oversight of case management and peer activities, including activities in the community.
Provide direct support to Medical Director and OMH prescriber, including coordination of appointments and scheduling.
Monitors program performance with the Assistant Director/Program Director, including but not limited to units of service objectives, productivity standards, annual goals, and the overall delivery of services.
Actively participates in all meetings (i.e., staff meetings, case conference, team meetings and individual supervision) by being prepared, utilizing problem-solving skills and providing appropriate feedback to team members.
Support and maintain communication and teamwork with referents and other collateral agencies (i.e., Probation, Parole, CPS/APS, Drug Court, Family Court) to integrate and enhance clinical services.
Identify, plan and implement appropriate activities under the direction of the Program Director in order to improve program performance and ensure and maintain a census at the appropriate program level.
Complete and manage all assigned monthly reporting requirements in compliance with company policy, standards, and funding sources in a timely manner.
Review charts for all program clients to monitor compliance and timely documentation.
Exercise due diligence in the delivery of quality care in line with company Medicaid Compliance Plan and systems of accountability.
Monitor program performance and outcomes in conjunction with Director.
Ensure communication through the compliance officer and/or the supervisory structure of any violation of non-compliance with the company’s Medicaid compliance plan and personnel policy and procedure.
Develop skills to manage multiple priorities and ensure timely responses and reporting of program data and staff activity. Review and submit schedules to ensure effective utilization of time and reports.