Client Care Coordinator

Rossen Law Firm • Fort Lauderdale, FL

1d • Onsite

About The Position

We're seeking an outstanding Client Care Coordinator to join our dynamic criminal defense law firm located in Fort Lauderdale, Florida. Our team of passionate professionals is devoted to providing the highest quality legal services to the South Florida community. This role will be responsible for outstanding customer service, gathering data for defense strategies, and facilitating client intake. Are you passionate about assisting others? Do you have the knack for actively listening to people's stories and needs to help them make the best decisions for their lives? Our ideal candidate is one whose kindness and empathy carry through the phone. Do you thrive in a fast-paced environment? Do you relish the chance to take on additional duties to showcase your talents? Are you motivated by ensuring that everything is in the right place? Do you have an interest in the workings of the law? Do you have the ability to focus on several tasks at once and have an eye for detail? Lastly, are you comfortable working independently, yet still asking for help when needed?

Requirements

• You must truly be confident
• You must work with pace on a computer
• Accepting constructive criticism - must thrive with tough coaching
• Extreme attention to detail
• Customer service experience
• Ability to understand the sales process and how intake plays a vital role in that process
• Exceptional English speaking skills and communication
• Exceptional computer skills and the ability to learn new software quickly
• Self-starter who takes initiative

Nice To Haves

• Fluency in Spanish is a plus

Responsibilities

• Greeting clients and visitors, both by telephone and in person, and scheduling appointments in a friendly and professional manner
• Processing client intake paperwork in our case management system
• Oversee the smooth transition of new cases to the legal team
• Follow up with potential new clients who have not yet retained the firm
• Maintain a tracking system to monitor leads, new clients, and referral sources
• Participate in weekly department meetings, maintain KPIs, data, and metrics
• Assist in the collection of payments from clients as needed

Benefits

• Health insurance (firm pays 75% of the premium)
• Paid court holidays
• Paid time off
• Opportunity to work with a dedicated team of criminal defense professionals
• 7.5% company contribution to a retirement plan with eligibility after 6 months of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed