Client Care Coordinator - Veterinary

Packanack Animal Hospital • Wayne, NJ

392d • $39,520 - $45,760

About The Position

The Client Care Coordinator at Packanack Animal Hospital serves as the primary point of contact for clients and their pets, embodying the practice's commitment to exceptional customer service and animal welfare. This full-time role involves collaborating with clinical staff, managing client communications, and ensuring a welcoming environment for both clients and patients. The position emphasizes a positive workplace culture and employee wellness.

Requirements

• 1-2 years of veterinary experience
• Highly evolved written/verbal communication skills
• Comfort around all types of animals required - primarily dogs and cats
• Exceptional organizational skills and attention to detail
• Strong work ethic and ability to adapt and work well in a fast-paced environment

Responsibilities

• Greeting clients and patients, delivering best in class customer service, and making sure all clients questions are answered in an informative and friendly manner
• Communicating and collaborating with staff regarding patient care and client questions
• Documenting communications and conversations
• Maintaining common areas
• Performing intake/discharge duties
• General administrative duties
• Answering multiple phone lines
• Filling/dispensing medications with doctor's orders
• Managing the appointment book
• Receiving payments for services rendered

Benefits

• Paid parental leave
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed