Client Care Coordinator (Swing Shift)

PetVet Care Centers • West Islip, NY

119d • $19 - $23

About The Position

The clinic reception/client coordinator position is the first contact of the clients with the Hospital; this is where first impressions are made. The person in this position must be able to recognize and meet the client's needs, which include feeling welcomed and comfortable, being understood, receiving timely service, being remembered and recognized, and feeling appreciated.

Requirements

• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Excellent phone etiquette and skills.
• Computer skills.
• Demonstrate excellent interaction skills with clients and animals.
• Ability to work in a team-oriented environment.
• Ability to handle money transactions accurately and with honesty.
• Sound decision-making and multi-tasking skills.

Nice To Haves

• Service oriented, dedicated, polite, caring, empathetic, organized and trustworthy personality.
• Ability to follow directions with and without supervision.
• Ability to recognize certain behaviors in animals.
• Proficiency in all hospital protocols and invoicing procedures.

Responsibilities

• Recognize and meet client needs.
• Greet clients and patients by name in a friendly manner.
• Make pets feel welcomed at clinic.
• Recognize severe/serious cases in need of immediate attention.
• Keep animals isolated from others when necessary.
• Perform opening procedures such as turning computers on, retrieving messages, returning phone calls, knowing appointments and surgery schedules.
• Make client appointments as well as confirm appointments.
• Answer phones and direct clients to appropriate departments as well as give approved advice and options for issues and problems.
• Ensure all files are kept neat in alphabetical order and client information is legible and current.
• Prepare patient charts for technicians and doctors.
• Keep all lab work tests and information needed for appointments available to the Doctors.
• Keep desk and reception area neat and organized.
• Collect fees for services, write up sales slips/receipts, and dismiss patients.
• Handle referral letters and mail to client's regular veterinarian.

Benefits

• Culture of Care for pets and team members.
• Opportunities for career growth.
• Supportive professional community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED