Client Care Coordinator & Scheduler – Pediatric Therapy Clinic

POP THERAPIES INC•Irvine, CA

13d•Onsite

About The Position

At POP Therapies, our Scheduler is the behind-the-scenes superhero keeping our clinicians, kiddos, and families connected. If you love organization, solving scheduling puzzles, and making busy days run smoothly, this role is for you. 🧩✨ 💫 Spanish speaking is strongly preferred. 🧠 Who We Are POP Therapies was founded by two BCBAs who set out to do ABA differently — with heart, balance, transparency, and respect for the people doing the work. We specialize in early intervention through clinic, home, and school based services, and we’ve built a culture where: • Support is proactive, not reactive • Systems are organized and intentional • Team culture matters just as much as clinical outcomes Our operations team plays a huge role in making sure clinicians can focus on quality therapy instead of logistical chaos. 💥 Why You’ll Love It Here ✅ Sessions end by 6 PM — evenings are protected ✅ A collaborative, supportive team ✅ Structured systems without micromanagement ✅ Opportunities to grow within operations and leadership POP also cancels sessions once a month for company-wide clinical training and team development. 🗓 A Day in the Life at POP Your day might include: • Adjusting therapist schedules when a client cancels • Matching a new client with the right therapist • Coordinating supervision schedules with BCBAs • Communicating schedule updates with families • Updating schedules and authorizations in CentralReach • Helping optimize therapist schedules to reduce drive time • Supporting coverage when schedules change • Assisting around the clinic with operational tasks • Capturing fun moments and helping add creative content to our social media pages No two days are exactly the same — but the goal always is: making sure our team and families stay supported. 💬 Our Mission At POP Therapies, progress looks different for every child — and every team member. We celebrate individuality, embrace inclusion, and empower growth through science, compassion, and creativity. We don’t just build programs. We build people. ✨ Let’s Redefine ABA Together If you love organization, supporting teams, and helping things run smoothly behind the scenes, we’d love to meet you. 👉 Apply now and let’s get POPpin’ in your Pursuit of Progress.

Requirements

Available Monday–Friday, 9:45 am – 6:15 pm (in person)
Highly organized with strong attention to detail
Comfortable communicating with families and staff
Able to multitask and solve scheduling challenges
Comfortable using scheduling software and spreadsheets
Familiar with social media platforms
Positive, solution-focused, and team oriented

Nice To Haves

Spanish speaking
Familiarity with CentralReach preferred

Responsibilities

Manage therapist and client schedules across clinic, home, and school settings
Coordinate cancellations, coverage, and schedule changes
Communicate scheduling updates with families and staff
Maintain schedules and records in CentralReach
Support waitlist management and client-to-therapist matching
Help schedule RBT supervision requirements
Track authorization hours and scheduling utilization
Optimize therapist schedules to reduce drive time and maintain consistent hours
Assist with coverage when staff call out or schedules shift
Support onboarding scheduling for new clients and staff
Assist with small operational tasks around the clinic
Add creativity to our social media pages by sharing POP moments and celebrations