Client Care Associate

Forever•Hobart, WI

2d•$17•Hybrid

About The Position

FOREVER is seeking a dynamic, client-focused and tech-savvy professional to join our Client Care Team. In this role, you’ll serve as the voice of FOREVER, delivering concierge-level support to clients via phone, email, and chat. You’ll assist with product and service inquiries, troubleshoot software issues across our web, mobile (Android/iOS), and desktop platforms (Artisan® and Historian™), and document interactions using tools like Zendesk. The ideal candidate is organized, technically proficient, relationship-oriented, and passionate about delivering exceptional service.

Requirements

3+ years of experience working in an inbound and/or outbound call center environment.
Proficiency with customer support ticketing systems and live chat platforms.
Strong verbal and written communication skills.
Excellent organizational and time management abilities.
Ability to thrive in a fast-paced, collaborative, and mission-driven environment with a proactive approach to problem-solving.

Nice To Haves

Secondary Education preferred, but not required.

Responsibilities

Deliver exceptional client support across phone, email, and chat channels
Troubleshoot software and service issues across web, mobile, and desktop applications
Accurately document client interactions within customer support ticketing systems (e.g. Zendesk or similar platforms)
Educate and guide clients on product features and best practices within the FOREVER memory-keeping platform
Collaborate cross-functionally with Product, Engineering, and other teams to enhance the overall client experience
Contribute to usability testing and continuous improvement initiatives
Responsible for all other duties as assigned.