Client Care Associate (Remote)

Steele Auto Group Careers

2d • $18 - $20 • Remote

About The Position

At Steele Auto Group , we believe work should mean more. Here, you're not just doing a job, you’re part of something bigger. We’re proud to deliver the B est Customer Buying Experience. At the core of it all is our people where "Everything We Do is Driven by You" . Your passion, your purpose, your potential. Steele Auto Group has an immediate requirement for a Client Care Associate to support our Nova Scotia location! Location: Remote with occasional travel (less than 5%) to dealerships in throughout Atlantic Canada. This opportunity provides a progressive call center environment, that incudes NO WEEKENDS, NO EVENINGS and NO OVERNIGHT SHIFTS!!! The hours of operation are Monday to Friday 8:00 am to 5:00pm. Earn a competitive Base Wage of $17.50 to $20.30 per hour, plus a Bonus of up to $600 per month. What You'll Be Doing (a.k.a. Your Mission!): Your main goal? Deliver top-notch customer experiences with enthusiasm. Whether that’s over the phone, via email, or any other channel they reach out on. Here's a peek at what your day might look like:

Requirements

• Tech-savvy with strong computer skills and Microsoft Office know-how (Outlook, Excel, Word).
• A people person with a passion for great service, and the experience to prove it.
• Great communication skills, you’re a pro at listening and making yourself understood.
• Organized, with the ability to juggle priorities without dropping the ball.
• Motivated, detail-oriented, and ready to bring your A-game every day.
• A team player who also shines when working independently.
• Comfortable multitasking in a fast-paced environment.

Nice To Haves

• Bilingual in French and English? That’s a big plus!

Responsibilities

• Delivering friendly, helpful, and professional support to customers via phone, email, and more; think VIP concierge vibes.
• Scheduling appointments and reminding customers about upcoming service needs like the organized rockstar you are.
• Keeping things running smoothly by managing your workload and juggling priorities with ease.
• Following up on inquiries and solving issues with a proactive, problem-solving mindset.
• Keeping customer records up to date and handling confidential info with care.
• Collaborating with our dealerships to ensure seamless communication and top-tier customer service.
• Jumping in where needed. Whether it’s updating systems, resolving issues, or lending a hand on the fly.

Benefits

• 100% Matched Retirement Savings Plan – Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years!
• Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
• Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP.
• Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
• Work Boot Reimbursement – Reimbursement immediately, no waiting required!
• Access to Steele University – you will get engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed