Client Care Agent

Collette • Pawtucket, RI

402d • $34,320 - $34,320 • Remote

About The Position

The Client Care Agent role at Collette is a vital position focused on delivering exceptional customer service in the travel industry. This primarily work-from-home position requires flexibility to come into the office as needed. Agents will engage with customers to enhance their travel experiences, ensuring satisfaction through effective communication and support. The role emphasizes building relationships, educating guests about travel offerings, and processing reservations accurately.

Requirements

• Must be a self-starter and self-learner.
• An excellent communicator.
• Strong computer skills are necessary, including CRM management, Microsoft Excel, Outlook, and Word.
• Strong attention to detail with an ability to organize and prioritize day-to-day activities in a fast-paced environment.
• Proficient conflict management skills to resolve issues in stressful situations.

Nice To Haves

• Bilingual speaking a plus.

Responsibilities

• Provide an exceptional level of service for the needs of Collette's guests in an inbound and outbound call center.
• Successfully build professional relationships with guests, travel agents, and partners while optimizing the customer experience.
• Educate guests on product offerings, the advantages of traveling with Collette, and the offers and upgrades available to them.
• Process and review all customer requests accurately and efficiently.
• Complete thorough reservations within our booking system with tremendous attention to detail.
• Review and complete operational reservation notations, which require action by the Client Care Center.
• Collaborate with the sales team on customer requests and expectations as well as multiple internal departments to provide guest satisfaction.
• Complete Customer Service training classes and demonstrate proficiency of the material.

Benefits

• Competitive pay starting at $16.50/hour.
• Flexible scheduling options.
• Training and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed